Human Relations
Final exam

Delaware County Community College
December 2007
Instructor – J. Ferry

Student Name____________________________________________

Test has two parts: one section of 10 objective questions (each correct response is 2.5 points), second section of questions requiring essay responses. Each essay will be worth up to 25 points. Objective multiple choice questions are drawn from the textbook. These questions are to test that you have read and understand the material in the text. The essay questions are designed, not to draw out a single correct answer, but to allow you to communicate some of what you have learned about human relations since class began. Essays should be approx. 100 words in length. I will evaluate your essays with these three criteria in mind: 1) Is there evidence of recent study, 2) Does writer have a clear understanding of the theories, facts and explanations she/he is writing about, 3) Is the essay well-written (grammatical sentences, ideas coherent, organized and presented well, conclusions drawn from statements presented).

The test is open book.

Circle the letter in front of the correct answer

1. (chapter 6) the best way to discover other people’s attitudes is to
a. study their families
b. ask their supervisors
c. observe their behavior
d. examine their resume

2. In order to change your attitude toward something, you need to
a. Become an optimist
b. Adapt your thinking to your peer group’s attitude
c. Avoid your professional reference group’s discussions
d. All of the above

3. (chapter 7) What is the theory that states that you are more motivated if you really believe that you are capable of completing the task successfully?
a. Hierarchy of needs theory
b. Self-fulfilling prophecy
c. Motivation- maintenance theory
d. Expectancy theory

4. (chapter 8) Consider this comment. “Until I saw a psychiatrist, I never knew that I had a secret fear of success.” This remark represents reduction of the unknown area of the speaker’s Johari Window and expansion of the speaker’s open area.
a. True.
b. False

5. (chapter 9) When you feel intense anger coming on, you should
a. suppress it until it passes
b. express the anger any way possible, then deal with the consequences later
c. avoid reacting in a manner that could be seen as emotionally unstable
d. wait a week; if you still feel angry discuss the problem with the other person involved

6. An effective way to begin taking control of your anger is to
a. Prepare a journal that documents circumstances that trip your anger trigger, and take steps necessary to eliminate those circumstances
b. Learn how to transfer your anger by blaming somebody else
c. Recognize, accept and experience your emotions while attempting to react in constructive ways to difficult circumstances
d. Dissipate the anger by throwing a hissy fit

7. (chapter 10) Which of the following statements is true about company incentive plans?
a. They should be constantly adjusted to allow for flexibility
b. They should focus on satisfying employees’ needs for self-actualization
c. They should provide rewards that are meaningful to the workers involved
d. They should not cost the company extra money or expense

8. All of the following behavioral scientists agree that positive reinforcement is necessary for high performance, EXCEPT:
a. Abraham Maslow
b. William Platt
c. B. F. Skinner
d. Eric Berne

9. (chapter 11) The ‘teleprompter’ by which others read your mood and personality is
a. the way you walk
b. your handshake
c. your facial expressions
d. your clothes

10. (chapter 12) A good leader
a. delays confronting poor performance to give employees a chance to improve their own performance
b. deals with poor performance immediately
c. withholds feedback until employees have had every opportunity to complete the entire task
d. maintains supervisory control over how the various tasks are accomplished

ESSAY QUESTIONS (answer just three out of the four questions below)

1. Discuss three important things that you learned about human relations and relationships in your study over the past few months. Why are these matters worth remembering. How did you acquire a deeper understanding of these matters.

2. Compare and contrast a professional presence and the presentation of one’s self, to a personal presence and meeting up with a friend: i.e. what is professionalism, and how is it different than being personal? In what ways does professionalism enhance, control, limit and/or direct relations?

3. In respect to human relations, what are handshakes? What different kinds of handshakes are there? Is there one ‘right’ kind of handshake? In terms of diversity, how do handshakes differ among genders, religions, races, different age people, and different classes? Should women endeavor to give a firm handshake to other women? To men? Should a man shake a woman’s hand differently than he should shake another man’s? Should corporate interviewers do fist bangs to hip-hoppers they are interviewing for a job? Why not? Whose customs (should?) dominate? Why?

4. Discuss the importance of teamwork in civil society and the workplace. Then compare/contrast the value and disvalue of teamwork with the importance of the value of competition in our free market society ( i.e. in a “dog eat dog” world what good is teamwork)