Human Relations
Human Relations
Soc 100, DCCC, fall 2007
Textbook:
Effective Human Relations, 9th Edition
Personal and Organizational Applicationsby Reece and Brandt
Publisher is Houghton Mifflin
Table of Contents for text
Chapter 1: Introduction to Human Relations
The Nature, Purpose, and Importance of Human Relations
Human Relations Defined
Human Relations in the Age of Information
The Importance of Human Relations
The Challenge of Human Relations
The Influence of Behavioral Sciences Human Relations and the "Total Person"
The Need for a Supportive Environment
The Forces Influencing Behavior at Work
Organizational Culture
Supervisory-Management Influence
Work Group Influence
Job Influence
Personal Characteristics of the Worker
Family Influence
The Development of the Human Relations Movement
The Impact of the Industrial Revolution
Taylor's Scientific Management
Mayo's Hawthorne Studies
From the Great Depression to the New Millennium
Major Themes in Human Relations
Communication
Self-Awareness
Self-Acceptance
Motivation
Trust
Self-Disclosure
Conflict Resolution
Human Relations: Benefits to You
Chapter 2: Improving Interpersonal Communications
Advanced Technology's Impact on Communication
The Communication Process
Impersonal Versus Interpersonal Communication
Sender--Message--Receiver
Communication Filters
Semantics
Language and Cultural Barriers
Emotions
Attitudes
Role Expectations
Gender-Specific Focus
Nonverbal Messages
Who Is Responsible for Effective Communication?
How to Improve Personal Communication
Send Clear Messages
Develop Active Listening Skills
Use Constructive Self-Disclosure
Communicating Via Technology
Voice Mail
Chapter 3: Building High Self-Esteem
The Power of Self-Esteem
Self-Esteem = Self-Efficacy + Self-Respect
How Self-Esteem Develops
Self-Esteem Influences Your Behavior
Characteristics of People with Low Self-Esteem
Characteristics of People with High Self-Esteem
How to Build Self-Esteem
Search for the Source of Low Self-Esteem
Identify and Accept Your Limitations
Take Responsibility for Your Decisions
Develop Expertise in Some Area
Seek the Support and Guidance of Mentors
Set Goals
Practice Visualization
Use Positive Self-Talk Organizations Can Help
Chapter 4: Personal Values Influence Ethical Choices
Character, Integrity, and Moral Development
Character and Integrity
How Personal Values Are Formed
Identifying Your Core Values
Influences That Shape Your Values
Avoiding Values Drift Values Conflicts
Internal Values Conflicts
Values Conflicts with Others
Personal Values and Ethical Choices
How to Make the Right Ethical Choices
Corporate Values and Ethical Choices
Corporate Crime
How to Prevent Corporate Crime
Values and Ethics in International Business
Chapter 5: Attitudes Can Shape Your Life
Attitudes Can Be Learned
Root Causes of Negative Attitudes
The Powerful Influence of Attitudes
The Age of Information Mandates Attitude Changes
How Attitudes Are Formed
Socialization
Peer and Reference Groups
Rewards and Punishment
Role Model Identification
Cultural Influences
Attitudes Valued by Employers
Self-Motivation
Openness to Change
Team Spirit
Health Consciousness
Appreciation of Coworker
Diversity
Honesty
How to Change Attitudes
Changing Your Own Attitude
Helping Others Change Their Attitudes
Organizations' Efforts Toward Improving Employees' Attitudes
A Final Word
Chapter 6: Developing a Professional Presence
Professional Presence--An Introduction
Professional Presence--A Definition
The Importance of Making a Good First Impression
Cultural Influence
The Image You Project
Surface Language
Selecting Your Career Apparel
Wardrobe Engineering
The Business Casual Look
Your Facial Expression
Your Entrance and Carriage
Your Voice
Your Handshake
Etiquette for a Changing World
Incivility--The Ultimate Career Killer
Professional Presence at the Job Interview
Chapter 7: Valuing Work Force Diversity
Work Force Diversity--A Definition
Dimensions of Diversity
Prejudiced Attitudes--An Introduction
How Prejudicial Attitudes are Formed and Retained
The Many Forms of Discrimination
Gender
Age
Race
Religion
Disability
Sexual Orientation
Subtle Forms of Discrimination
What Can You Do?
The Issue of Valuing Diversity
The Economics of Valuing Diversity
Managing Diversity
What Individuals Can Do
What Organizations Can Do
Affirmative Action: Yesterday and Today
Chapter 8: Resolving Conflict and Achieving Emotional Balance
A New View of Conflict
The Cost of Conflict Finding the Root Causes of Conflict
Resolving Conflict Assertively
How to Become More Assertive
Learn to Negotiate Effectively
Think Win/Win
Beware of Defensive Behaviors
Know That Negotiating Styles Vary
Conflict Resolution Process
Step One: Decide Whether You Have a Misunderstanding or a True Disagreement
Step Two: Define the Problem and Collect the Facts
Step Three: Clarify Perceptions
Step Four: Generate Options for Mutual Gain
Step Five: Implement Options with Integrity
Achieving Emotional Balance
Achieving Emotional Balance--A Daily Challenge
Emotional Intelligence
Emotional Expression
The Emotional Factor at Work
Factors That Influence Our Emotions
Temperament
Unconscious Influences
Cultural Conditioning
Coping with Your Anger and the Anger of Others
Managing Your Anger
Effective Ways to Express Your Anger
How to Handle Other People's Anger
Strategies for Achieving Emotional Control
Identifying Your Emotional Patterns
Fine-Tuning Your Emotional Style
Chapter 9: A Life Plan for Effective Human Relations
Achieving Balance in a Chaotic World
Toward a New Definition of Success
The Need for New Models of Success
Loss of Leisure Time
Developing Your Own Life Plan
Toward Right Livelihood
Right Livelihood Is Based on Conscious Choice
Right Livelihood Places Money in a Secondary Position
Right Livelihood Recognizes that Work Is a Vehicle for Personal Growth
Defining Your Relationship with Money
Defining Your Nonfinancial Resources
Developing a Healthy Lifestyle
Guidelines for a Healthy Diet
Improving Your Physical Fitness
Planning for Changes in Your Life
The Power of Habits
The Goal-Setting Process The Choice Is Yours
